Terms and conditions

RetroDreams, shop at Passeio das Ilhas, nº 3, Loja A, 2670-322 Loures. Phone 218 682 881, email hello@retrodreams.eu.

Each request gets a code (RD-…), which you use to follow the status of the repair on the site.

Before repairing, we test the machine and send you a fixed quote. Nothing is done without your approval.

If you turn down the quote, you pay only for the general check, at the price in the current price list, and we return the machine as it arrived.

The quote is valid for 30 days. If we find another fault during the repair, we stop and ask for your approval again.

The work we do has a 6-month warranty: if the same fault comes back in the part we repaired, we deal with it at no cost.

The warranty does not cover faults in other parts of the machine, nor damage caused by drops, liquids, unsuitable power supplies or modifications made by third parties.

Replaced parts are yours: if you want them back, tell us in the request.

We are not responsible for data stored on disks, floppy disks or cards. Make a copy before handing the machine over to us.

We let you know when the machine is ready. If it is not collected within 90 days of that notice, we contact you again in writing; from then on we may charge for storage, always with prior notice.

You can send the machine instead of bringing it to the shop; the shipping guide explains how to pack it.

Shipping to the shop is at your own expense and risk: use a service with insurance and tracking. The return is sent with insurance and tracking, and its cost is included in the quote.

A reservation made on the site is not a purchase: it is confirmed once we have agreed payment with you. Prices include VAT.

The machines are used and restored. The condition of each one and the work we did are described on its page.

Used machines have an 18-month warranty, the reduced period the law allows for used goods when the buyer agrees (Decree-Law No. 84/2021). New parts have the legal 3-year warranty.

If you buy at a distance and the order is shipped to you, you have 14 days from receipt to withdraw without giving a reason (Decree-Law No. 24/2014). Purchases made in the shop carry no right of withdrawal, but all warranty rights remain.

Your registration is confirmed when we reply to you by email. If we have to cancel a session, we refund what you have paid or move your registration to another date, as you prefer.

If something goes wrong, talk to us first: hello@retrodreams.eu.

The Livro de Reclamações (official complaints book) is always available to you, in the shop and in electronic form at www.livroreclamacoes.pt.

In the event of a consumer dispute, you can turn to an alternative dispute resolution body, such as CNIACC, the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, Portugal's national consumer arbitration centre (www.arbitragemdeconsumo.org). The full list of these bodies is on the Portal do Consumidor (the Portuguese consumer portal), at www.consumidor.gov.pt.